Welcome to the Serro & Andrade Complaints Channel
At Serro & Andrade, we believe that our core values are essential to guaranteeing the company's long-term sustainable success. Our commitment is to work in line with these values, guaranteeing the best quality of service for our clients, suppliers and creating a positive working environment for our team.
We are completely dedicated to dealing responsibly, transparently and professionally with any concerns, both internal and external, relating to possible irregular practices within the company. This includes, on the one hand, questions raised by our partners or employees about non-compliant practices within the organisation, and, on the other hand, concerns expressed by people outside the company (clients, suppliers, former employees, candidates, among others) about the services provided by Serro & Andrade.
This whistleblowing portal offers you a confidential and secure way to report any suspected violation of rules or laws, in a protected and anonymous manner.
We take all complaints seriously and ensure that each case is investigated rigorously and thoroughly.
How our reporting system protects you
- No identifying information about the people responsible for the contact will be revealed.
- Your message will be treated in such a way as to guarantee total anonymity. This involves, for example, removing excessive punctuation and converting all words to lower case.
- All the information transmitted will be encrypted from end to end, guaranteeing the security of your sensitive data.
Tips for your protection
- Avoid accessing the portal via the company network (corporate Internet or VPN).
- Do not use devices provided by the company (such as smartphones, computers, etc.) to make the report.
- Avoid using expressions or abbreviations that are characteristic of you in messages or emails, in order to guarantee even more effective anonymity.
